
When travel goes wrong – ADVICE
What to Do When Travel Goes Wrong – Our Best Advice and Tips
There’s a thrill to travel, a sense of adventure waiting to happen. But what about when travel goes wrong? When the carefully planned itinerary falls apart, and you’re left stranded in an unfamiliar place, you quickly realize that not all adventures are fun.
Dealing with travel disasters is never fun, but I’ve learned a few tricks. When things go wrong, I try to stay calm, suggest solutions, and use every tool I have, from airline apps to social media DMs. Lost your passport? I’ve been there. Don’t panic. I’ll walk you through exactly how to handle travel going wrong.

As a travel enthusiast and photographer from the UK. I have a passion for nature and wildlife, I tend to focus on eco-tourism and sustainable travel but like to cover a wide range of articles. My favourite destination has got to be Malta, I love the food there and the relaxing nightlife of Silema is my happy place!
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Stay Calm and act Fast
Sometimes, travel goes wrong. When that happens, I’ve learned to pause, breathe, and find a new plan. This helps me make the best of a bad situation and avoid having regrets. Once, my flight from Greenland to Miami was delayed at Heathrow. Instead of stressing, I decided to enjoy London. I walked along the Thames and had a great dinner in Covent Garden. Being calm will really help in these situations or even in the planning stages of your solo trip.
Think of the Story You’ll tell Later
Writing a story for later about your difficult situation can help you with stress. It helps me feel better and think clearly about solutions. I also know that understanding my rights as a traveler makes me feel more in control and less stressed.
Put Issues into Perspective
A hurricane once hit my hotel in Baja, knocking out the power. I ended up living on peanut butter and bananas and changing my flight to Mexico City. When I’m stuck in a bad seat on a flight, I just close my eyes and think of the beach. Finding those small joys helps me stay calm and make good decisions when things go wrong.
Why Experts Still Make Mistakes
Even seasoned travelers mess up sometimes, missing a bus, getting a date wrong, I’ve done it all. The important part isn’t avoiding mistakes; it’s learning how to bounce back. Every slip-up is a lesson, and they help me get better and stay ready for the next challenge. If needing a little advice from some seasoned travelers, then take a look at what some of them has to say about planning and traveling cheaply.


Speak up immediately
When something feels wrong on a trip, I’ve learned it’s better to act fast than to wait. I speak up right away, calmly and clearly, so I can get help faster. I also make sure I know my travel tips, like who to ask and exactly how to ask for help.
“Send up a Flare”
This one time, on a flight from New York to Los Angeles, I somehow lost my seat. Instead of waiting, I told a flight attendant immediately, explained what happened, and asked for a solution. It worked, I got moved to a better seat and even received a small gift. It taught me that being proactive helps keep more options open. I’ve also learned to always save emergency contacts in my phone before I travel.
Politely Escalate
I’ve learned to always ask, “Who has the power to say yes?” A helper at a market once tried to fix my broken necklace, but only the owner could actually approve it. The same goes for airlines, hotels, and car rentals. An agent might want to help, but they can’t always make the final call. Now I just ask, “Who can approve this?” It helps get a quick fix without any extra trouble.
Suggest the Remedy you Want
Being specific with what you want helps a ton. Once, when my room wasn’t ready on time, I asked for free breakfast the next day. They said yes right away. Another time, housekeeping missed my room twice, so I asked for a waived resort fee and a late checkout. I made sure to confirm it at the front desk, and it all worked out.
- Flight disruption: request a same-day re-route or a refund to original form of payment.
- Hotel issue: ask for a room change, breakfast, or points credit.
- Service shortfall: propose a waiver of resort or parking fees.
These specific requests work well with travel tips. Keeping receipts and names helps with emergencies abroad.
Rebooking Strategies
There was a massive delay at Chicago O’Hare once, and I knew I couldn’t just stand in line. I used every method I could think of to get help. I was in the customer service line, on the airline’s app, at the kiosk, on the phone, and messaging them all at the same time. That mix of strategies worked, I got on an earlier flight while everyone else was still waiting. Make sure when you are in the booking stages of your flight to your destination, to make sure that you add the extra fee in case of changes. This will save your bacon in an emergency.
Channel | Best Use | Time-Saver Tip | What to Prepare |
---|---|---|---|
Airline App (Delta, United, American) | Instant seat maps, same-day change, push alerts | Toggle “earlier/later” flights and save traveler profiles | Confirmation number, preferred routes, notification enabled |
Self-Serve Kiosk | Quick reprints and simple rebooks when lines are long | Scan passport or credit card for faster lookup | Record locator and ID ready |
Agent Line at the Gate or Desk | Complex reroutes, partner tickets, protected connections | Ask if another desk has shorter lines; be concise | Top two flight options you’ll accept |
Call Center | Overflow during irregular operations and fare rule overrides | Use speakerphone while you queue elsewhere | Full name, flight numbers, and backup airports |
Social Media DMs | Faster triage during storms and large cancellations | Send a single, clear request and avoid multiple threads | Booking code and your preferred solution |
Travel Agent (e.g., American Express Travel, AAA) | Complex itineraries and alliance workarounds | Let your agent monitor options while you move | Flexible windows and must-arrive times |

Flight Disruptions
I see flight delays as a puzzle. I try to solve them fast by being kind and keeping good records. During the big floods in Dubai in April 2024, delays went from 4 p.m. to 3 a.m. I checked social media to see what was going on, then booked a nearby hotel before they all filled up. That move saved me from waiting in a crazy long line when the flight was finally canceled. Following these tips helps me stay calm, even when things get wild.
How to Triage a Delay
My rule for flight delays: at two hours, I start looking for other options. By four to six hours, I’m checking for hotels. And at eight hours, I just assume I’m in for a long night. I keep a close eye on the gate screens, the airline apps, and Twitter for updates. If a delay gets really long, I find a place to crash; a quick nap is way better than sleeping on the floor. And always remember to keep your receipts for any claims later.
Use Multiple Channels
When I’m faced with a big travel problem, I go all in. I check the app, use the kiosk, make a phone call, and even wait in line, all at the same time. Whoever responds first gets to help me. Once, during a flood, I had a Lonely Planet-recommended agent helping me out on the phone while I was waiting in a physical line. That’s how I avoid getting stuck in a long wait.
- App: fastest for same-carrier swaps and seat maps.
- Kiosk: prints, same-day changes, standby tickets.
- Phone: cross-check inventory and ask for protected connections.
- Desk: complex routings, partner airlines, and vouchers.
Flight Canceled Compensation 2025
I’ve learned to start a paper trail the second something goes wrong. I save everything: push alerts, boarding passes, and receipts. I also take screenshots of any changes or app updates. This stuff is gold when you’re trying to get compensation later. Even if a situation doesn’t qualify for a refund, I still ask for help, being polite and having your documents ready often opens more doors.
Scenario | What I Do First | Proof to Save | Likely Relief | Pro Tip |
---|---|---|---|---|
Rolling delay (2–6 hrs) | Hold backup seats via app | Delay alerts, screenshots | Meal credit or seat change | Set hourly app refresh reminders |
Overnight delay | Book nearby hotel fast | Hotel receipt, policy text | Reimbursement or credit | Ask for written delay reason at gate |
Cancellation—airline fault | Request protected rebooking | Cancellation notice, passes | Rebook + vouchers | Ask for partner reroute on earliest flight |
Cancellation—extraordinary event | Secure bed, food, new plan | All receipts, alerts | Limited vouchers; credits | Document times; stay polite and persistent |
When to “Accept your Fate”
Sometimes, the best move is to just go home. If delays completely ruin my plans, I’ll take a credit and rebook for another time. It helps me stay flexible and keeps me from getting stressed out. When I do decide to give up and head home, I document everything. I ask for written reasons for the issue and for all my options in writing. It helps me stay calm and focused on getting it all sorted out.
Hotel and Lodging Problems
I see hotel problems as urgent tasks. My goal is to stay calm, make clear requests, and act fast. It saves my sleep, my budget, and my sanity. These tips have saved me more than a few times by keeping me focused on safety and finding solutions.
I always go to the front desk right away if there’s an issue. For example, when my room wasn’t ready on time, I got free breakfast and saved some cash. The trick is to be specific and reasonable when you ask for help, rather than just complaining. If your room isn’t right, speak up quickly, be polite, and suggest a solution, like a room swap or a partial refund. It’s also a good time to double-check your bill for any surprise charges before you leave.
Power Outages and Weather Events
When you’re dealing with bad weather on a trip, the number one priority is staying safe. Always know your exits and make sure your phone is charged. And remember to save all your receipts, they’ll be important later if you need to file an insurance claim.
How to Request Make-Goods
When you have a problem, ask for something that actually helps, like free breakfast, a fee waiver, or a room upgrade. Be firm but polite, explain exactly what went wrong, and ask for a fair solution. And always make sure to get everything confirmed in writing—it will be super helpful if you need to make a claim later.
Leaning on Travel Agents
If you’re stuck in a hotel lobby with a problem, don’t just wait around. Call your travel agent or the booking platform’s manager, they can often help you out quickly. I always keep a list of important contacts handy, including the hotel, agent, airline, and local authorities. It helps me make quick decisions and avoid scams.
Lost Passport
A missing passport feels just like a bank account hack. The moment it happens, I go into emergency mode. I lock down all my information and document every single detail. It’s the only way to stay calm and focused when you’re in a race against time.
Immediate Steps
If my passport goes missing, the first thing I do is secure my other IDs and credit cards. Then, I change my app passwords and lock my phone. Next, I head to the police to file a report, you’ll need that for both a replacement passport and for insurance. With the report number in hand, I go straight to the nearest U.S. embassy or consulate for an emergency passport. If I’m unsure where to go, hotel staff or airport security can usually point me in the right direction. I also make sure to keep notes of everything: names, times, and what happened. Having those clear details can really speed things up and help with any claims later on.
Emergency Contacts
I keep all my emergency contacts handy, just in case. I save the numbers for the U.S. embassy, local police, and my travel insurance company. I also make sure I have my airline’s special irregular-operations phone number, which can be a lifesaver for flight changes.
- Embassy or consulate: appointment, forms, and guidance on fees
- Local police: case number for documentation
- Insurer: pre-approval for replacement costs and extra nights
Gather Proof of Citizenship
When my passport goes missing, I gather all the proof I can. I have a passport photo, a scanned copy of my birth certificate, my Global Entry card, and my flight itinerary all ready to go. I even look up nearby places to get new, compliant photos before my appointment. When I’m at the consulate, I keep all my receipts and copies of my forms. I always ask about getting an emergency passport and if I can pick it up the same day, especially if I have a flight soon.
Safeguards
I keep encrypted digital copies of my passport, visas, and IDs in my iCloud or Google Drive. I also have an offline version saved in a secure folder on my phone. Plus, I always travel with my driver’s license as a backup, and I register my trips with the Smart Traveler Enrollment Program (STEP).
- Maintain a card with emergency contacts while abroad: embassy, police, airline, insurer
- Use strong phone locks and remote-wipe tools
- Review travel emergency tips before departure and practice what you’d say under stress

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Safety, theft, and scams
I’ve learned these travel habits the hard way. They’re just part of my routine now, and they help me stay safe because travel moves fast and things can go wrong in an instant. Here’s how I stay calm, protect my stuff, and act fast when a trip goes sideways.
How to Avoid Travel Scams
I never move an inch without confirming the price first. For taxis, I always ask them to use the meter or I use a trusted app. In Portugal, for example, I found that Bolt was often cheaper than Uber and had quicker pickups. I also like to ask the hotel front desk or a café staff what the normal fares are. And if some “helper” shows up and things feel off, I just walk away.
At markets, I ask for the price, smile, and make one counteroffer. If I’m not sure, I just step back and watch a few sales first. These simple checks help me avoid scams without ruining the fun. I also keep a bunch of small bills handy so I don’t have to flash a fat wallet.
If You’re Robbed
First rule: don’t chase. If something is stolen, I go to a bright, busy place and take a breath. Then, I file a police report and call my bank to freeze my cards. I also use my phone’s “find” and remote-lock tools as soon as possible. And I always keep a list of emergency contacts saved offline, just in case.
I’ve heard stories of travelers getting hurt after flashing their phones on busy streets in places like Bogotá and Medellín. It taught me to keep my devices low and out of sight. I make sure I’m in a safe spot before I make any calls or check my phone.
Cash vs. Cards
I always split up my payment options. I keep one card in my bag, one in a hidden pocket, and a small roll of local cash. I was once in Coimbra when a tow truck’s card reader failed, that €195 in cash was the only thing that got my car released. That little cash buffer covers tips, kiosks, and small shops when their systems are down. It’s a quiet backup that really helps with stress.
For bigger purchases, I still prefer cards with fraud protection. But for those quick fixes and outages, having cash on hand speeds things up and keeps you from being stuck.
Street-Smart Phone use
I have a simple rule: no texting while walking. I set my audio navigation, check directions when I’m standing against a wall, and keep my phone in a front pocket or a cross-body bag. If I’m filming, I always brace the strap around my wrist and stay aware of scooters or anyone who might try to grab it and run.
These daily habits help me a lot: I split up my valuables, only carry what I need, and back up all my photos and documents before I leave the hotel. I also keep a short list of emergency contacts on paper and in my notes. That list, along with these travel tips, gives me a plan I can use under pressure and that’s how I keep a trip from turning into a total mess.


Travel Emergency Tips
I always have my kit ready because speed is better than chaos. I’ve learned this from trips where things went wrong in an instant. Now, I use a calm checklist and smart gear to help me change my plans without freaking out. I also keep an eye out for scams, especially in crowded places.
Build a go-bag
My go-bag is always at the top of my carry-on. It has the essentials: my meds, a power bank, and all my charging cables. I also pack a small first-aid kit, a change of clothes, and copies of my passport and insurance. For snacks, I throw in some nut butter packs and protein bars for a quick energy boost. They came in handy during a hurricane in Baja when all I had was peanut butter and bananas. A little bit of cash is also a lifesaver when your cards stop working. Simple items can really make a huge difference.
Airport survival
When there’s a delay, I buy a day pass to a lounge. It’s got Wi-Fi, outlets, and it’s quiet. If flights are canceled, I book a nearby hotel room as soon as possible. I heard about a traveler in Dublin who acted fast and got the last room, which meant they got a good night’s sleep while everyone else was stuck at the gate. Finding a quiet zone helps me plan without distractions. Surviving jetlag is pretty crucial so make sure that you follow the correct steps for when you arrive on the other side to avoid a difficult transition.
I also hit the airline from every angle at once. I check the app, talk to an agent, and message them on social media all at the same time. Being polite and quick helps me get what I need, like a specific flight.
Transport Pivots
I always load local ride-hailing apps, like Bolt in Portugal. I also plan out train and bus routes in advance. Sometimes, flying the same route is a better bet than a canceled ferry. These tips really work best when you have options. Before I change plans, I always compare times, costs, and baggage limits.
Food and Hydration
Staying hydrated helps me think straight. I always have a water bottle, electrolyte tablets, and a few small snacks with me. It keeps my energy up and my mood steady. To stay focused and avoid scams, I always make sure I have a little something to eat before I have to make a big decision. Having steady energy helps me make better choices.
Travel Insurance and Claims
Firstly, you need to make sure you have travel insurance, then I get claims done faster because I read my insurance policy ahead of time and save it in a “Travel Insurance” email folder. That simple habit made a huge difference during a crazy layover in Dallas. I keep all my emergency tips in the same folder, so I’m ready to act fast.
A reader once told me her plan covered a hotel after a six-hour delay and even paid for her lost luggage. She said the annual plan was totally worth it. Another traveler I know never skips coverage and recommends companies like SafetyWing, World Nomads, InsureMyTrip, and Medjet for medical transport.
Know your Policy
I always check my travel insurance policy to see what “triggers” coverage. For example, what’s the minimum delay needed to get a hotel covered? Do they treat strikes, bad weather, or mechanical issues differently? I check the deductibles for medical and baggage, and if pre-existing conditions or adventure sports are excluded. For my business gear, I make sure my laptop and camera are covered at their full replacement value. I also make a note of the deadlines for notifying the insurer and filing a claim.
Document Everything
Proof is what wins a claim. I keep everything, boarding passes, hotel invoices, and meal receipts. I save emails from the airline and any push alerts they send. I even take screenshots of app updates and social media posts from the airport that confirm a disruption.
If something is stolen, I file a police report right away and get a case number. For any medical issues, I get itemized bills and notes from the doctor. Having all these clear files makes the process go so much faster, especially during floods or strikes when everyone else is trying to file a claim
How to file travel insurance claim step by step
- Check coverage triggers. Confirm the event matches your policy language and thresholds.
- Gather records. Receipts, boarding passes, airline notices, medical or police reports, and screenshots.
- Write a timeline. Short, dated notes: what happened, when, who said what, and the cost.
- Submit via the insurer portal. Upload clean PDFs or photos and label each file.
- Save copies. Keep a backup in your “Travel Insurance” folder and a cloud drive.
- Follow up politely. Ask for your claim number and the expected review window.
Annual plans vs. Single trip
For people who travel a lot or work remotely, choosing between an annual or single-trip travel insurance plan is a big decision. Annual plans are great for domestic trips, they cut down on paperwork, and just make things easier. But a single-trip plan is perfect for one big vacation where you want to add on specific coverage.
The best thing to do is run the numbers for your year. Look at things like deductibles and gear limits, and check out options for medical transport like Medjet, which is different from regular insurance. I always choose the plan that actually fits my travel habits, not just what I hope to do.
Use Case | Best Fit | Why It Works | What to Check |
---|---|---|---|
4+ trips per year, mixed domestic and international | Annual plan | Lower cost per trip and one policy to manage | Delay thresholds, baggage caps, medical limits |
One major international vacation | Single-trip plan | Tailored coverage for dates and destinations | Preexisting waivers, adventure sports, cancel-for-any-reason |
Digital nomad or remote work abroad | Annual plan | Continuous protection and easier renewals | Evacuation partners like Medjet, country exclusions |
Gear-heavy creator travel | Either (compare limits) | Pick the policy with higher equipment coverage | Per-item caps, proof-of-ownership rules, deductibles |
Road and Rail Snags
I’ve learned to catch small mistakes before they become big problems. I always double-check my terminals now because I once almost went to the wrong airport. A journalist named Rachel Lewis had a similar thing happen in New York, and it was only a helpful staffer and TSA PreCheck that saved her from missing her flight.
When things go wrong, I use the emergency tips I’ve learned, like keeping my emergency contacts ready to go. I also think about how to avoid scams while I’m trying to figure things out.
Wrong Terminal or Platform
If I realize I’m in the wrong spot, I immediately ask the nearest agent, “What’s the fastest way to get to the right terminal?” I ask for super clear directions for going back through security and any info on shuttles or trains. At a train station, I double-check the platform on the board and with a conductor. I also keep an eye out for gate lice, last-minute gate changes, and confusing signs, which are classic ways people get scammed when things are chaotic.
For a tight connection, I use my airline app to get real-time gate updates. I keep my ID and boarding pass visible, which saves precious seconds at checkpoints. And if you have TSA PreCheck or CLEAR, tell the staff right away so they can get you through faster. These small moves are simple tips that can keep a mad dash from turning into a complete disaster.
Parking and Towing Abroad
A friend of mine had their car towed in Portugal for blocking a crosswalk. The restaurant staff had to call the police to sort it out, and the release fee was about 195 euros. The card machine was down, but luckily, they had cash. That story really stuck with me.
Now, I always pay attention to things like curb paint, signs, and the curb cuts. If the rules seem unclear, I just ask a local. I also keep a list of emergency contacts, because a quick call can confirm the tow lot and their hours.
When something goes wrong, I always make sure to write down the time, location, and the names of any officers. I keep all my receipts for insurance claims and save the tow address in my phone. Staying calm helps me avoid paying any “helpers” who show up, which is a key way to avoid scams around tow yards and tourist spots.
Rental car Issues
Before I even pick up a rental car, I verify my credit card’s authorization limit and grab the roadside assistance number. If the car isn’t available or breaks down, I ask for a replacement and make sure the agent notes it in the file. I always take pictures of the odometer, the fuel gauge, and any existing damage. Those photos are a lifesaver for making clean and quick claims later.
I also keep all my emergency contacts in my notes, the insurance company and the rental desk. If the nearest office can’t help, I just call the corporate line. These simple steps are all about protecting my time and my budget.
Apps to Preload
Before I even fly, I preload transit apps so I can switch between travel options in minutes. In Portugal, for example, Bolt can be cheaper and faster than Uber. When roads get jammed or a car fails, trains and buses often beat traffic and keep me on schedule.
To stay nimble and avoid scams, I always confirm the driver’s license plate, use in-app payments, and compare the estimated times across different apps. Paired with my list of emergency contacts, this gives me plenty of options when my plans change.
Scenario | First Move | Tool or App | What to Ask | Why It Works |
---|---|---|---|---|
Wrong terminal/platform | Ask nearest staff for fastest transfer route | Airline/rail app with live updates | “Where do I re-enter security and how long now?” | Reduces guesswork and saves minutes during re-entry |
Towed vehicle abroad | Call local police via venue staff | Phone notes with emergency contacts while abroad | “Which lot, fee, hours, and payment types?” | Pinpoints location and confirms cash vs. card to speed release |
Rental car breakdown | Contact roadside assistance, request replacement | Rental app and insurer number | “Please annotate file and confirm costs covered.” | Creates a paper trail for smoother claims and billing |
Ride pivot in city | Compare ETAs and fares across apps | Bolt, Uber, local transit app, offline maps | “Is rail faster than car for this route?” | Finds the quickest path and supports how to avoid travel scams |
Gate or platform change | Confirm with agent and screen refresh | Push alerts in carrier app | “Any last-minute switch I should expect?” | Prevents boarding the wrong service under pressure |
Payment hiccup | Offer cash if card systems fail | Currency on hand from ATM | “Is cash accepted to settle the fee now?” | Speeds resolution when terminals are offline |
Conclusion
After years of missed flights and crazy delays, I’ve learned a few things. I always act fast, stay calm, and keep all my records. I talk to people early and am very clear about what I need, whether it’s meal credits, a room change, or a new flight. I’ve even learned to see delays as extra time to explore. I book hotels early, use my travel insurance wisely, and sometimes, I decide it’s just better to fly the next day to avoid the stress.
I always carry a small go-bag with some cash, and I keep my embassy contacts ready. These tips help me stay safe and keep my business running. Even experienced travelers mess up sometimes, but we learn and move on. Hopefully these tips and tricks will help with whatever sticky situation you are in!
When Travel Goes Wrong FAQ
I take a deep breath and think of the next step. I remember delays can be good, like extra time in London. Small things help, like drinking water and planning for five minutes.
I look for the good in the delay. Extra time means going for walks or writing. I also take photos and check out local shops for blog ideas.
Yes, it does. I think about the funny parts of the delay, like a smelly seatmate. It makes me feel better and helps me be nice to the staff.
I focus on what’s still good. A bad seat isn’t the end of the world. I think about the good things, like a nice coffee.
Absolutely. Even experts mess up, like me. What’s important is how we fix it fast.
It means to speak up quickly. Tell a flight attendant if your seat is gone. Go to the hotel desk fast if your room is wrong.